SHIPPING POLICIES
EXCHANGE POLICIES
Our return Policy Criteria are the following….
- Requests must be made within 14 days of receipt of your order.
- We only accept returns on hair products that have not been installed, colored, cut,
- or altered in any way..
- The hair must remain in the bundle and not be untied at the top.
- The hair must be in its original packaging and tagged.
- Returned packages must include a copy of the original receipt
- Customer will be responsible for shipping fees.
Our Exchange Policy are the following….
- Exchanges must be made within the 14-day policy.
- Hair cannot be altered, colored, or installed.
- Customer will be responsible for shipping fees.
- Customer must send back the product first in order for us to process the exchange.
International Shipping
International Shipments are sometimes more likely to be delayed and must clear with customs first. The rules and requirements for customs clearance vary from country to country and it is the customer’s responsibility to familiarize yourself with the policies. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments excluding phone orders. There is no refunds or exchanges on international orders. Pink & Pretty Hair is not responsible for any lost, stolen, damaged, or incorrectly addressed packages. Once your order is submitted all sales are final on international orders and cannot be returned or exchanged. For further assistance please email us at info@pinkandprettyhair.com